Privacy Policy – Level 8 Building
Last Updated: July 2025
At Level 8 Building PTY LTD, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, lead forms, or advertising platforms such as Facebook and Instagram. We are committed to transparency, security, and respect for your rights.
1. Introduction
Level 8 Building is a locally owned and operated residential building company specialising in bathroom, kitchen, and full-home renovations across Bayside and South East Melbourne. In the course of providing our services, we may collect personal information from users, customers, and website visitors. This Privacy Policy outlines our commitment to safeguarding that information.
2. Information We Collect
2.1 Personal Details
- Full Name
- Email Address
- Phone Number
- Property Address or Suburb
- Preferred Contact Method
2.2 Project Information
- Type of renovation or service needed
- Estimated timeline or urgency
- Notes or preferences submitted through our forms
2.3 Technical & Usage Data
- IP address
- Device type and browser
- Pages viewed on our website
- Referral source (e.g., Google search or Facebook ad)
2.4 Meta Lead Ads Submissions
When you submit a form through Facebook or Instagram, we collect the pre-filled and user-submitted fields, including name, contact information, and renovation needs.
3. How We Use Your Information
We use your data to:
- Respond to enquiries and quote requests
- Schedule site visits or consultations
- Send service updates, offers, or follow-ups (only if you’ve opted in)
- Improve our services and website performance
- Meet any legal or compliance requirements
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your data under the following legal bases:
- Consent – when you submit your information voluntarily
- Contract – when information is needed to fulfill services
- Legitimate Interest – to improve customer service and marketing
- Legal Obligation – where we are legally required to retain information
5. Data Sharing & Disclosure
Your information may be shared only with:
- Level 8 Building staff involved in quoting or service delivery
- Trusted third-party services (e.g., Google, Meta, CRM platforms)
- Website, analytics, and marketing providers acting on our behalf
We do not share your data with unrelated third parties for external marketing purposes.
6. Data Security
We take your privacy seriously and protect your data through:
- Encrypted website (HTTPS)
- Secure form submissions
- Password-protected internal systems
- Limited access to authorized personnel only
If a data breach occurs, we will notify affected users and authorities as required.
7. Your Rights & Choices
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your data (where legally permitted)
- Withdraw consent to communications at any time
- File a complaint with the OAIC or other regulator if necessary
To exercise your rights, please contact us using the information below.
8. Cookies & Tracking Technologies
We use cookies and tracking tools like Facebook Pixel and Google Analytics to:
- Understand visitor behaviour
- Improve website speed and performance
- Measure and enhance ad effectiveness
You can disable cookies through your browser settings at any time.
9. Third-Party Services
When you interact with Level 8 Building through third-party platforms, their privacy policies also apply. We recommend reviewing the following:
10. Changes to This Privacy Policy
This policy may be updated from time to time. The latest version will always be available at:
https://level8building.com/privacy-policy
Use of our services after updates indicates your acceptance of the new policy.
11. Contact Us
For any questions, concerns, or privacy requests, please contact:
Level 8 Building PTY LTD
Email: info@level8building.com
Phone: 0466 247 049
Website: www.level8building.com